shine.jpgAs you know I am running my cash practice by remote control while vacationing here in Europe. Today’s adventure at the most characteristic castle I’ve seen and brought to mind a neat lesson in it.

I’ve seen Canaervon, Edinborough, and a lot of other really cool castles but they all were missing one key ingredient – a moat with water in it. Today’s castle had a great moat that went all the way around it. It also had a bridge and huge doors. The bridge could have held a Mack(TM) truck so for this castle a drawbridge would not do.

The main doors were on vertical hinges but still you will enjoy the pictures of cool castles. The OUTside really was the highlight of the Castle. The bridge, entry and grounds are really a lot more impressive in person than in those photos though.

As we arrived during the lunch break we began our exploration by hiking around the moat. The weather continued to be cloudy but it didn’t rain on us. A miniature long-haired dacshund adopted us for the time of the walk around the moat lake but fortunately went on it’s way once we got back near the restaurants.

A fisherman worked the moat pond/lake with two long poles. At a couple of spots there was only a hand rail to get us over the rocks around the moat. The moat was wider than necessary at most spots and likely would have made an attack on the castle a one-way trip.

A few seconds after paying our three crowns (at $0.19 a better deal than some places) we were brought into the first chamber where the tour had just begun. “Get your slippers on!” the tour guide quickly ordered. “You need your SLIPPERS!” We could not go any farther without them. Scuttling back around the corner we reached the castle-supplied slipper rack. After hastily donning them over our shoes we reached the first chamber and the waiting tour group.

My father-in-law pointed out that the castle had been remodeled from three separate towers into one solid fortress with a courtyard (plus a clock tower). He also pointed out that the floors were simple wood floors and not necessarily hardwood. Because the slippers were clean and made of soft fabric on the bottom all the 40 or so feet in the tour group were gently polishing and cleaning the floors as we walked.

How does this relate to cash practice physical therapy? “Find your client doing something right and compliment them on it.” This is my habit and Zig Ziglar recommends it too. If the objective test is good news, compliment the patient on making the wise investment in coming to you for physical therapy. If you see your patient giving you a good effort say, “That’s a GREAT Job!”.

Make giving sincere compliments your way of life not just with your patients but with all those you contact. This builds warm fuzzies and trust. Every step you take, every gester you make and every word you speak should improve your patients attitude and health just like those slippers cleaned and polished the floor as we walked. When your patients feel great about you and trust you there’s a lot better chance they’ll agree to pay you cash for your services.

All the best,

Lance P. Van Arsdell, PT, MSPT
Cash Practice Secrets