The Measurable Value of Saying, “Hello”
Yesterday, I had a few minutes to spare and stopped to see my friend Monty at Linowski Physical therapy here in Mesa, AZ. They were busy so I was in and out in less than 30 seconds. I always make a point to stop and say hello to Dale and Mark who work there too.
They run a great business that has no employees. If you talk to someone there it is one of the owners. As I run a house call practice I make a point of at least saying “hi” to every PT practice owner in the area. It has been fun getting to know a few practice owners.
Today, I got a call from a lady in Michigan. I didn’t know her and she didn’t know me. She needed to arrange therapy for her boss’s 94 y/o father, and avid golfer, who got sick on vacation, was recovering, but really needed to be gotten up and around.
How did you hear about me?” I questioned. Apparently a local PT office that doesn’t do out-calls recommended me. In a little while I got a nice call from the son of the prospective patient. There are a few details to be taken care of but the $150 price of the 45 minute therapy sessions isn’t one of them.
I really don’t know which office recommended me but am sure it’s just because I take the time to say hello. Next time, I’ll try (to upload a picture) to share how I “say” “Thank-you” but for now let’s just say that the 49 cent card outlet and I are good friends!
If you enjoyed this post tell your friends about it. Have a great day!
All the best,
Lance
Cash Practice Secrets
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