cash-practice-secrets-toronto-answering-service-com1.jpgHave you ever wondered how a timeshare company can sell an annual or semi-annual week of ownership of a condo at a resort for tens of thousands of dollars, assess ever-increasing maintenance fees and have customers that actually come back to buy more ownership?

Though many people have bought, repented of and lost lots of money via timeshare ownership I have a different story of my timeshare ownership that will benefit you and your PT practice should you wish to grow it.

I recently called our timeshare company, Westgate Resorts, to reserve our floating week. The operator didn’t ask, “Who’s calling please?”, but instead he asked, “With whom do I have the pleasure of speaking?”. He was very kind over the phone and made sure to ask, “Is there anything else I can do for you”?After I could think of nothing else he didn’t say, “Thanks for calling, goodbye”. He said something MUCH nicer that made me feel so good I wanted to call again just to hear him and their phone etiquette! To make sure I got it right, I just now called Westgate reservations again. I got a lady operator on the phone and had her go over her ‘good-bye” with me. She says, “On behalf of Westgate Resorts it was an honor and a pleasure speaking with you. Have a great day!”

How will you speak to your clients and potential clients? We have very good examples in our Home Study Course for Physical Therapists by the way. Drop me a line anytime. I frequently speak with subscribers through email. They get my personal phone number.

On behalf of Cash Practice Secrets, it HAS been an honor and a pleasure writing to you. Have a GREAT day!

Email: lance@cashpracticesecrets.com

All the best,

Lance
Cash Practice Secrets